If you need assistance using re:Search — such as account management, accessing case records, or resolving technical issues — our dedicated technical support team is here to help. This guide details the ways you can contact our support representatives, what to expect, and best practices for a smooth and efficient support experience. Ensuring accessibility and prompt resolution is our priority.
When to Contact Technical Support
- Account registration, password reset, or username issues.
- Difficulties searching for or accessing court records and documents.
- Problems viewing, buying, or downloading documents.
- Website errors, access restrictions, or technical glitches.
- Questions not addressed in the re:Search FAQ or Help Center.
Contact Us:
- Help Center: https://re-search.zendesk.com/hc/en-us/requests/new
- Technical Support Email: research.support@tylertech.com
- Phone: (844) 307-8720
- Callers from outside US may need to use Roaming services and may need to contact their cellphone network provider before calling. We do not guarantee the call will be toll free.
- Technical Support cannot make an outbound call for you.
To reach a live technical support representative, press the following buttons on your phone's number pad:
- Press 7 to speak with a live support agent.
- Enter your phone number to continue.
- OPTIONAL: Press 1 to take a customer survey after your call, or stay on the line to skip this step.
- Press 1 to continue to a live support agent.
- Press 1 if you are a legal professional or press 2 if you are a self-representing (Individual or Pro Se) filer.
Support Hours:
- Tyler Technologies Public Facing Support is available Mondays through Fridays from 7:00 AM to 7:00 PM Central Time.
Best Practices for a Smooth Support Experience
- Provide as much detail as possible about your issue.
- Include details such as your username, relevant case numbers, and error messages.
- Attach screenshots to help illustrate technical problems.
- Check your email regularly for a prompt response from our Public Facing Support staff.